Terms and Conditions

1. Introduction

Welcome to FlightCompensation.us. By accessing and using our website and services, you agree to comply with these Terms and Conditions. If you do not agree, please do not proceed with using our services.

2. Definitions

• Service: Assistance provided by FlightCompensation.us in securing compensation for flight delays, cancellations, and denied boarding.
• User: Any person or entity using the services of FlightCompensation.us.
• Claim: A formal request submitted to an airline by FlightCompensation.us on behalf of a User for compensation.

3. Scope of Service

FlightCompensation.us serves as an intermediary between air passengers and airlines, assisting Users in claiming compensation under applicable regulations, including:

• EC Regulation 261/2004 (EU Law)
• Montreal Convention (International Law)
• US Department of Transportation (DOT) Regulations

We handle claim assessment, submission, negotiation, and, if necessary, legal escalation to secure compensation.

4. User Responsibilities

By using FlightCompensation.us services, the User agrees to:

• Provide accurate and complete flight details (e.g., flight number, departure dates, and booking references).
• Submit necessary supporting documentation (e.g., boarding passes, tickets, airline communications).
• Refrain from pursuing the same claim directly with the airline after initiating the claim process with FlightCompensation.us.
• Notify FlightCompensation.us if compensation is received directly from the airline.

5. No Win, No Fee Policy

• FlightCompensation.us operates on a No Win, No Fee basis.
• If the claim is successful, a service fee (a percentage of the total compensation awarded) will be deducted before transferring the remaining funds to the User.
• If the claim is unsuccessful, no fees will be charged.

6. Payment Terms

• Compensation payments will be transferred securely to the payment method provided by the User.
• Users must ensure accurate payment details are submitted.
• FlightCompensation.us is not liable for delays caused by incorrect payment details provided by the User.

7. Intellectual Property Rights

• All content on FlightCompensation.us, including text, graphics, logos, and software, is the intellectual property of FlightCompensation.us and protected by copyright laws.
• Unauthorized copying, redistribution, or commercial use of content is strictly prohibited.

8. Privacy and Data Protection

• FlightCompensation.us adheres to GDPR (General Data Protection Regulation) and other applicable data privacy laws.
• User data is collected, stored, and processed solely for the purpose of claim handling and will not be shared with unauthorized third parties.
• Refer to our Privacy Policy for detailed information on data handling practices.

9. Limitation of Liability

• FlightCompensation.us is not responsible for indirect, incidental, or consequential damages arising from the use of our services.
• We cannot guarantee the success of every claim due to external factors beyond our control (e.g., airline bankruptcy, force majeure events).
• Users are responsible for providing accurate and truthful information throughout the claims process.

10. Termination of Services

FlightCompensation.us reserves the right to terminate or suspend services in the following situations:

• Violation of these Terms and Conditions.
• Detection of fraudulent or misleading activity.
• Failure of the User to provide necessary documentation or cooperation during the claims process.

11. Modifications to Terms and Conditions

• FlightCompensation.us reserves the right to modify these Terms and Conditions at any time.
• Any significant changes will be communicated to Users via email or website notifications.
• Continued use of our services after changes indicates acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and interpreted under the laws of the United States.

13. Dispute Resolution

• Any disputes arising under these Terms and Conditions will be resolved through arbitration or mediation following US legal standards.
• If arbitration is unsuccessful, disputes will be settled in competent US courts.

14. Force Majeure

FlightCompensation.us will not be held liable for delays or failure in fulfilling obligations caused by events beyond our control, including:

• Natural disasters
• Airline insolvency
• Government regulations
• Strikes or labor disputes

15. Indemnification

Users agree to indemnify and hold FlightCompensation.us harmless from any claims, damages, or legal fees resulting from:

• Violation of these Terms and Conditions.
• Misuse of our services.
• Failure to provide accurate or complete information.

16. Refund Policy

• Service fees are charged only for successful claims.
• If compensation is received directly from the airline after FlightCompensation.us initiated the claim, the agreed service fee will still apply.

17. Communication

• Official communication will occur via email and our online platform.
• Users are responsible for checking their email regularly for updates and notifications.

18. Acceptance of Terms

By using FlightCompensation.us, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

19. Contact us

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact us: support@flightcompensation.us