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Privacy Policy

1. Introduction

Welcome to FlightCompensation.us. Your privacy is a top priority, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information. By accessing or using our website and services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Data: Full name, email address, phone number.
  • Flight Details: Flight number, airline name, booking references, travel dates.
  • Financial Information: Bank details (only when compensation is successfully processed).
  • Communication Data: Emails, chat logs, and correspondence with our support team.
  • Technical Data: IP address, browser details, device information, and cookies.

3. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • To process and manage your compensation claims effectively.
  • To provide updates on your claim status.
  • To fulfill legal and regulatory requirements.
  • To enhance and improve our services.
  • To prevent fraud and ensure data security.

4. Legal Basis for Data Processing

We process your data under the following legal grounds:

  • Performance of a Contract: To fulfill our commitment in processing your claim.
  • Consent: When you explicitly agree to marketing or communication updates.
  • Legitimate Interests: For improving our services, fraud prevention, and maintaining website security.

5. Data Retention Policy

We retain your personal data for the following durations:

  • Until your compensation claim is resolved.
  • As long as required by legal and regulatory standards.
  • To resolve disputes and enforce agreements.

When your data is no longer needed, it will be securely deleted or anonymized.

6. Sharing Your Information

Your information may be shared with trusted third parties, including:

  • Airlines: To process compensation claims.
  • Legal Partners: For legal escalation if required.
  • Payment Providers: For secure transfer of compensation payouts.
  • Regulatory Authorities: When required by law.

FlightCompensation.us will never sell or rent your personal data to third parties.

7. Data Security Measures

We implement robust security protocols to safeguard your personal data, including:

  • Data encryption for transfers and storage.
  • Secure servers with restricted access.
  • Regular audits and vulnerability assessments.

Despite our best efforts, no system can guarantee absolute data security.

8. Your Rights Under GDPR

As a User, you have the following rights under GDPR:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to specific uses of your data.

To exercise your rights, contact us at support@flightcompensation.us.

9. Cookies Policy

We use cookies to:

  • Improve website performance and user experience.
  • Analyze website traffic and user behavior.
  • Provide tailored content and services.

You can manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy.

10. Third-Party Links

Our website may include links to external websites. FlightCompensation.us is not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before sharing your personal information.

11. Updates to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

  • Significant updates will be communicated via email or prominently displayed on our website.
  • Continued use of our services after updates indicates acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Dispute Resolution

Any disputes arising under this Privacy Policy will be resolved through:

  • Mediation or arbitration in accordance with US legal standards.
  • If unresolved, disputes will be referred to competent US courts.

14. Force Majeure

FlightCompensation.us shall not be held liable for failure or delays in fulfilling obligations caused by events beyond our control, including:

  • Natural disasters
  • Airline insolvency
  • Government mandates
  • Cybersecurity incidents

15. Indemnification

You agree to indemnify and hold FlightCompensation.us harmless from any claims, damages, or legal fees arising from:

  • Violation of this Privacy Policy.
  • Misuse of our services.
  • Providing false or incomplete information.

16. Acceptance of Privacy Policy

By accessing and using FlightCompensation.us, you confirm that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact us: support@flightcompensation.us